From 1 November 2025, the way aged care is delivered in Australia will change with the introduction of the Support at Home (SaH) program. We know these changes may present questions and some uncertainty. Quad Care want to help you and your care network to understand what this means for you.
One of the most important supports available under SaH is personal care. This supports you to make everyday life safer, easier, and more comfortable, while respecting your independence and dignity. Focus will always be to support your choice to live safely and independently in your home.
Personal care services may include:
• Showering and Bathing – support to maintain hygiene, comfort, and confidence.
• Dressing and Grooming – assistance with clothing, hair care, or shaving.
• Mobility and Transfers – safe support moving around your home or getting in and out of bed.
• Toileting and Continence Care – discreet assistance to support health and wellbeing.
• Medication Prompting – gentle reminders to take prescribed medicines.
• Mealtime Assistance – help with preparing food, eating, or using adaptive equipment.
To best support you, we want to be open and clear about how funding works under the SaH program. This will be informed by the Support at Home Program Manual and Aged Care Quality and Safety Commission guidance.
Support at Home program handbook | Aged Care Quality and Safety Commission
Supports included under SaH funding are directly linked to your assessed support needs and goals. For example, personal care, nursing, allied health, meal preparation, transport, and help around the home.
What is not included are everyday costs which are not related to your care needs. This includes things like groceries, rent or mortgage payments, utility bills, holidays, entertainment, and household items not connected to your support plan.
Quad Care will advocate to make the most of your funding within these guidelines. We will ensure that the care you receive is safe, meaningful and respectful.
Understanding what SaH funding can and cannot cover helps avoid confusion and ensures you receive the right supports. It also protects you from unexpected costs. At Quad Care, we’ll always talk openly with you and your family about what is possible within your funding, and where additional supports may need to be arranged separately
Our commitment to you is to:
– Listen to your needs and respect your choices
– Create care plans that reflect your goals
– Support you to live safely, independently, and with dignity at home
– Provide guidance around funding limitations, so you always know what to expect
We believe aged care should be transparent, compassionate, and person-centred.
If you’d like to consider if Quad Care can support you under your Support at Home (SaH) funding, we would appreciate the opportunity to talk with you.
Website: In Home Aged Care
Email: ac@quadcare.com.au
Phone: 07 5391 1291