Guides for participants and families, notes from our therapists and support workers, and what is happening at the Woodford hub.
You have a plan, or you are working out whether you need one.
You are the parent, partner or carer holding it together.
You are referring a client and need the detail fast.
You are a support worker or clinician sizing us up.
where should we point you?
The people behind the guides, in their own words. Nothing loads until you press play.
Dani, our director, on why Quad Care exists (7 min)
Katie and Rob on their support workers (1 min)
Lenore, five years with the allied health team (1 min)
Short answers here, the long ones in the guides. If yours is not on the list, the front desk will answer it, and it might end up written up.
No. Our occupational therapists, speech pathologists, physios and exercise physiologists see people under Medicare chronic disease care plans (up to five sessions a year with a GP referral), DVA, WorkCover, private health extras and self funded, as well as the NDIS. Sessions run at the Woodford hub, at home, or at kindy and school. How allied health works with us.
Yes. Agency managed, plan managed and self managed, and we are a registered provider (no. 4050149218), including high intensity supports. Home Care Packages and privately funded support are welcome too, including short term care while a funding decision is pending. Disability support, explained.
Start with a meet and greet, at the hub or at your place, and be specific about routine, personality and the tasks that matter. Matching is done on that conversation, and you keep the same workers each week, with the option to change if it is not right. Our full guide to finding the right support worker.
Yes. Plan managed and self managed participants can move whenever they like; agency managed participants ask the current provider to end the service booking first. Check the notice period in your service agreement, and line the new provider up before you give notice so nothing drops. Changing providers in Queensland, step by step.
Look at the household, not the roster. If the family is still doing the lifting, workers keep changing, or nobody has asked about goals since the plan started, it is not doing its job. The 15 signs we look for.
Support work usually starts within about a month, on your schedule. We use that time to match the right workers and do a proper handover. Allied health depends on the clinician, so call the front desk on (07) 5391 1291 and we will tell you the real wait, not a guess. Get in touch.
